Privacy Policy — Queen Vegas Casino
Last updated: 9 June 2026
1. Data controller
The controller of your personal data is SkillOnNet Ltd, a company registered in Malta (Reg. No. C50024) and licensed by the UK Gambling Commission (account no. 39326) and the Malta Gaming Authority (MGA). We are committed to protecting your personal data in line with the UK GDPR, the Data Protection Act 2018 and recognised industry best practice. This notice explains in detail how we collect, use and safeguard your data.
2. What data we collect
We collect the following categories of data: identification details (full name, date of birth, address), contact details (email, telephone), financial data (payment methods, transaction history), technical data (IP address, device type, browser) and activity data (gameplay history, preferences). This data is collected when you register, while you use the platform and through cookies.
3. Lawful basis for processing
We process your data on the following lawful bases: performance of a contract (providing the gaming services), legal obligation (compliance with gambling regulation and anti-money-laundering rules), legitimate interest (improving our services and keeping the platform secure) and consent (for marketing communications). You can withdraw your consent at any time.
4. How we use your data
We use your data to: create and manage your account, process financial transactions, verify your identity (KYC), meet our legal requirements, personalise your gaming experience, prevent fraud, send account-related notifications and, with your consent, send marketing communications. We never sell your personal data to third parties.
5. Sharing your data
We may share data with: payment service providers to process transactions, gambling regulators (the UK Gambling Commission and the Malta Gaming Authority), game software providers, audit and certification companies, and the relevant authorities where the law requires it. All third parties are bound by strict confidentiality agreements and handle the data solely on our instructions.
6. Retention period
We keep your personal data for the whole time your account is active and for at least five years after it is closed, in line with anti-money-laundering requirements. Transaction data is retained to meet our tax obligations. Once the retention period ends, the data is securely deleted or anonymised.
7. Your rights
Under the UK GDPR and the Data Protection Act 2018, you have the following rights: access to your data, rectification of inaccurate data, erasure (the right to be forgotten) where applicable, restriction of processing, data portability, the right to object to processing, and the right not to be subject to a decision based solely on automated processing. To exercise your rights, contact us by email; we will respond within one month. If you believe your data is not being processed in line with the law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority. For our general terms, please see our Terms and conditions.
9. Data security
We apply technical and organisational security measures to protect your data, including 256-bit SSL/TLS encryption, firewalls, access controls, regular security audits and incident-response protocols. That said, no method of transmission over the internet is completely secure. In the event of a data breach, we will notify you in line with our legal obligations.
10. Changes to this notice
We reserve the right to update this privacy policy from time to time. Where the changes are significant, we will let you know by email or through a notice on the platform. The date of the last update is shown at the top of this document. Continuing to use the platform after the changes take effect constitutes acceptance of the updated notice.
11. Contact
For any questions about how we protect your data or to exercise your rights, contact our dedicated team by email at [email protected], through the site's contact form or via live chat. For matters relating to responsible gambling, please see the relevant section of our Terms and conditions, or contact the National Gambling Helpline on 0808 8020 133.