Terms & Conditions — Queen Vegas Casino

1. Introduction and acceptance

Welcome to Queen Vegas Casino. These terms form a legally binding agreement between you and the platform. By creating an account or using our services, you accept these terms in full and without reservation. If you disagree with any part of them, please do not use the platform. We strongly recommend reading the whole document carefully before you register. The platform is operated by SkillOnNet Ltd and is licensed by the UK Gambling Commission and the Malta Gaming Authority.

2. Eligibility and registration

To use the services at Queen Vegas Casino you must be at least 18 years old. Each player may hold one account only. Opening multiple accounts breaches our rules and may lead to the suspension of all accounts and the forfeiture of any winnings. When you register, you must provide accurate and truthful identity details. We reserve the right to request identity verification (KYC) at any time.

3. Account security

You are responsible for keeping your account secure. Your login credentials must be kept confidential and never shared with anyone else. If you suspect unauthorised access to your account, contact our customer support team straight away. Queen Vegas Casino is not liable for losses arising from unauthorised use of an account that is down to your own negligence. We recommend using a strong password and switching on two-factor authentication where it is available.

4. Deposits and withdrawals

Deposits are credited to your account within the processing times set for each payment method. Withdrawals are subject to identity verification and may require additional documentation. We reserve the right to set daily, weekly or monthly withdrawal limits. All transactions must be made in the account holder's own name; using payment methods registered to someone else is strictly prohibited. For more on the available payment methods, see the Withdrawals section.

5. Bonus terms

Every bonus or promotion at Queen Vegas Casino is subject to its own specific terms. Wagering requirements — for example, 35x on the welcome bonus — must be met within the stated period. Bonus abuse, including bonus hunting and the use of multiple accounts, is strictly prohibited. Queen Vegas Casino reserves the right to withdraw a bonus and any associated winnings where the terms are breached. Bonus funds and real money cannot be wagered at the same time unless stated otherwise.

6. Responsible gambling

At Queen Vegas Casino, gambling should stay an enjoyable form of entertainment and never become a source of problems. The casino is committed to offering active support and the tools you need to stay fully in control.

Warning signs. Reach out for help if you: spend more money or time than you intended, chase your losses, feel restless when you are not playing, borrow money to gamble, neglect work or family, or lie to those close to you about your gambling.

Protection tools. From your account settings you can set deposit limits (daily / weekly / monthly), loss limits and session timers, as well as a cooling-off period (24 hours, 7 or 30 days) or full self-exclusion (6 months, 1 year or indefinitely). Reduced limits take effect immediately, while increases only come into force after a 24-hour waiting period. UK players can also self-exclude across all licensed operators through GAMSTOP.

Protecting under-18s. Gambling is restricted to people aged 18 or over. We encourage parents to use parental-control software (such as Net Nanny or Cyber Patrol) to prevent under-18s from gaining access.

Support resources. If you need support, the following organisations offer free, confidential help:

• National Gambling Helpline — 0808 8020 133 (free)
• BeGambleAware — begambleaware.org
• GamCare — gamcare.org.uk
• GAMSTOP — free self-exclusion across all UK-licensed gambling sites

7. Closing your account

You can ask to close your account at any time by contacting customer support. Before closure, any pending withdrawals must be completed and any outstanding wagering requirements met. Any remaining balance is refunded in line with the casino's policy. Queen Vegas Casino also reserves the right to close, without notice, any account that breaches these terms.

8. Limitation of liability

Queen Vegas Casino provides its services "as is". We do not guarantee that the platform will run uninterrupted or free of errors. The casino cannot, under any circumstances, be held liable for indirect, incidental or consequential damages arising from the use of, or inability to use, the services. Liability is limited to the amount held in your account. Technical issues or service interruptions do not give rise to any right to compensation.

9. Governing law

These terms are governed by and interpreted in accordance with the laws of England and Wales. The operator, SkillOnNet Ltd, is registered in Malta (Reg. No. C50024) and licensed by the UK Gambling Commission (account no. 39326) and the Malta Gaming Authority. Disputes are resolved first and foremost by amicable agreement. Where no agreement can be reached, the matter falls to the competent courts. For information on how we handle your data, see our Privacy Policy and our Cookie Policy.

10. Changes to these terms

Queen Vegas Casino reserves the right to amend these terms at any time. Changes take effect as soon as they are published on the site. Continuing to use the platform after a change has been made counts as acceptance of the new terms. We recommend checking this page from time to time. Where there are substantial changes, we will make every reasonable effort to let you know by email or through a notice on the platform.